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Team Lead

Innovation Strategy

Made combines the best of Innovation Consultancies (business strategy, modeling, venturing) with the best of Design Agencies (user research, design, prototyping, building) to generate tangible impact. We've identified, designed, and built products and services that have changed the market.

We’re looking for an experienced team leader with a proven track record in Innovation consultancy to lead what we call our ‘Strategy’ team. In this role, you will combine building craft expertise (R&D and methodology) with team well-being (people) and directorship in projects (pushing quality).

Let’s build amazing physical, digital, and phygital products and services together!

Your responsibilities:

Craft Leading

  • Defining the vision of how Design Strategy will be approached and grow within the company, contributing to the purpose of Made.

  • Being an ambassador for our Design Strategy services in and outside Made.

  • Defining R&D plans for Strategy with clear KPIs and managing the realization of that plan.

  • Defining, maintaining, and optimizing state-of-the-art and innovation consultancy-related processes, methodologies, and modules.

  • Keeping your team inspired with best practices, trends, and developments within innovation consultancy.

  • Building, optimizing, and implementing quality assurance formats.

Director role in Projects

  • Being (art) director in projects regarding Design Strategy (business design, design research), mentoring, and coaching project teams to deliver high quality.

  • Making sure colleagues grow by coaching and training them on the job (f.e. (senior) project lead, Innovation consultants, business designers, researchers, strategists, …).

Growth of People

  • Onboarding new team members.

  • Acting as the Strategy craft mentor to team members in and outside of projects.

  • Ensuring the team's skill level meets the company's short and long-term needs.

  • Creating growth plans on Craft and career planning for each team member and following up on them.

  • Preparing and doing Performance and evaluation talks with your team members

  • Organizing activities and events that nurture and improve the expertise team vibe.

  • Energizing employees, inspiring and motivating people

  • Following up on the well-being of your team members one to one and as team (group dynamics) and taking action when needed

Supporting HR

  • Supporting in employer branding and recruitment by refering, assessing, and selecting new team members and participating in external events.

Supporting Sales & Marketing

  • Assisting sales in presales when required (share your expertise on project strategy).

  • Being the face of Strategy toward the outside world.

  • Supporting Marketing efforts related to craft (social media, website, events, keynotes,...).

Job Requirements:

  • Holds a Master's degree in Design, Marketing, Economics and/or 5 - 7 years of relevant experience in innovation consultancy

  • Understand the challenges of leading a team.

  • You are an innovation consultant who has led projects and grew into a team leader role who cares about growing as a people manager too.

  • You thrive in a fast-paced and service-oriented environment.

  • Design Thinking tools, methodologies and processes have no secrets for you (in the fields of service design, business design, venture building, user research & validation, …).

  • You master human-centered design thinking and also have a notion and interest in digital and industrial design.

  • Experience in Behaviour design methodologies, marketing content strategy and/or operations process design, data + hybrid quant/qual skills is a plus

  • Excellent communication, leadership, and decision-making skills

  • Motivated, positive, proactive, creative, and inspiring.

  • Conflict-forward personality: respectful but upfront in resolving tensions and conflicts.

  • You are the right kind of difficult: you know when to push and when to deliver.

  • A team player.

  • Fluent in English and preferably also in Dutch, but is not a must.

  • Car license B

What we have to offer

  • To work in an organization that is all about exciting change and positive impact.

  • We're excited to make things better by continuously pushing for better things, and impacting the world with positive changes.

  • For more than 15 years we have been discovering, designing, and building successful products and services that have changed the market. We walk the walk!

  • Projects for industry-leading corporates, ambitious SME’s and start-ups that will challenge your skills.

  • We believe in self-organization and hence work with Holacracy

  • The opportunity to create and develop relevant and impactful products and services.

  • Room for personal development.

  • A crucial role in developing Made’s Industrial Design team.

  • The opportunity to attend events and conferences

  • An informal and open culture.

  • Enthusiastic colleagues, working within an award-winning team.

  • In addition to a competitive salary and fringe benefits, you’ll be working within an open culture where hard work goes hand in hand with lots of fun.

Antwerp office

Klokstraat 12A
2600 Antwerp
BTW BE0809.023.055

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