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Service design

Successful services that grow your business

In our view Service Design is about the sum of all touchpoints your clients have with your brand. Many service are combinations of physical and digital touchpoints.

We can design this journey and impact their experience in a positive way. This way we make sure we the job-to-be-done of customers actually gets done over and over again. That’s how you persuade them to buy, stay or share.

We always start with user behavioral research to get a full understanding of the current customer journey of your clients. Based on those we design new service blueprints which we can test before we help you implement them.

What we do:

  • Service Blueprints
  • Process-Flows
  • Flow-Charts
  • User-scenario’s
  • Customer Journeys
  • Touchpoint analysis
  • Job-to-be-done

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Challenges solved: Cases

Antwerp office

Klokstraat 12A
2600 Antwerp
Belgium
BTW BE0809.023.055

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